HaroldHelp & support
Still stuck? Email info@letstech.us. Tell us which game, your iPhone model and iOS version, and what happened. We usually reply within two business days.
Purchases
How do I get my purchases back on a new phone?
Open the game, go to Settings, and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy them. Everything you bought comes back for free.
I paid, but the item didn't unlock
Close the game completely and open it again, then tap Restore Purchases in Settings. If it still hasn't unlocked, email us with the date of the purchase and a screenshot of your Apple receipt.
How do I ask for a refund?
Apple handles all payments and refunds for App Store purchases. Go to reportaproblem.apple.com, sign in, find the purchase, and choose Request a refund.
Do purchases change the puzzle?
No. Skins, backgrounds and hats only change how Harold and the board look. Everyone plays the same puzzle with the same rules.
Playing
When does the daily puzzle change?
A new daily puzzle unlocks once a day. The game shows a countdown to the next one after you finish.
Which devices are supported?
Harold's games are made for iPhone. Each game's App Store page lists the minimum iOS version.
The game says it can't load today's puzzle
Daily puzzles need an internet connection to download. Check that you're online, then pull down to refresh or reopen the game.